What is your return policy?
General Order Information
• Please note: Orders CANNOT be changed, modified, or canceled after checkout!
• Merchandise may be returned only within 25 days from the order date. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• We will only accept one coupon code per order.
• If you purchase an item with a discount of 30% or more or purchase an item in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us.
• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, for assistance!
Monogrammed Items, Graphic Tees, and Custom Made
• All monogrammed, vinyl, or graphic tee orders are customized and made to order. These orders may take up to 7-10 business days to process and be ready for shipment, no matter which shipping method is chosen. (During the holiday season, this may take longer due to high order volume.)
• If you order a non-monogrammed item in addition to a monogrammed item, your ENTIRE order will ship once the monogrammed item has been completed. (Monogrammed items may also ship separately if needed at the discretion of the Pink Lily Boutique.)
• Return Address:
P,O BOX 813434 HOLLYWOOD BLVD, HOLLYWOOD FL, 33081
The following items are all FINAL sale and cannot be returned to our warehouse:
Monogrammed / Custom Items
Accessories (including Tote Bags, Coolers, Personalized hats, Jewelry, Purses, Sunglasses, Hair Accessories, and Scarves)
Basic Fleece Lined Leggings, Sticky Strapless Bras
Super Deals, Doorbusters, Flash Sales, Clearance, Sales, and Items with Discounts of 30% or more
• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Merchandise may be returned for an E-gift card only within 25 days from the date your order is delivered to you. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. Only orders placed within the continental U.S with be qualified for a return shipping label through our returns portal.
• Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your Return.
• If approved for a return, a refund receipt will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.
• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
Do you offer gift cards?
No, at the time we do not offer gift cards. we do offer other forms of payments, see payment options below for more information.
What are the payment options?
When you check out, you’ll have the option to pay with any major credit card provider including Visa and Mastercard. You can also choose to checkout with PayPal and Alipay.